Each order number is unique on its own and we shipped our product separately due to the different completion date of the products. Hence we are unable to combine all your orders and have them shipped together.

At the moment, we only accept Credit/Debit cards and PayPal payments. When you shop at zerseys.com, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure. Zerseys has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.

To provide one of the safest online payment services PayPal internal security system reviews every payment before it’s approved. Occasionally, they must stop a payment. This is similar to the way most banks and credit card companies work. When a payment is stopped, it’s not a reflection of you or your account activities, but rather PayPal has noticed a pattern associated with higher-than-normal risk. To improve the chances of successful payments: Confirm your bank account / card. Send the payment using money in your PayPal Balance, rather than using a bank or card. Switch the payment method. If you tried making the payment with your bank, try again with your card, or vice versa.

At Zerseys, we work around the clock to get your products delivered as soon as possible. We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Order processing often take 3-5 business days then Shipping may take 7-15 business days more (depends on your location). During peak seasons or sale events such as Black Friday, Christmas, and New Year, delivery dates may experience delays of 1-2 weeks. You will receive a shipment confirmation when your order has been dispatched from our warehouse. The email contains your tracking number and a link where you can follow the progress. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers. Please allow 5-7 days for the carrier to scan your package into their system.

While we print a portion of our products at our US facilities, we also operating with several fulfillment centers around the world (EU, UK, Australia, and Asia) to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards. We hope you love the final product as much as we do!

International shipments may incur customs fees depending on the country and their regulations. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We aren’t responsible for any additional charges that may apply after a purchase is completed on Zerseys

Contact Our Customer Support team as quickly as possible with your order number and your updated address. You may drop us an email to us at support@zerseys.com. Once the order is in the process to be shipped, we are not able to change the shipping address for you.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. You can contact our Customer support team as quickly as possible with your order number to cancel or make changes to the order. Depending on demand, we can’t guarantee these requests, but we promise we will try our hardest. We are only able to change or cancel your order if your request is answered before your order is processed within 24 hours from the time that the order was placed. Be sure to include details about the changes you need making- your new address, size, design, etc.

Our standard processing time is typically 5 to 7 business days. Keep in mind, processing time may vary depending on sales and promotions. Products are shipped from different locations within our printing network. If your order contains a variety of products, your items may be split up into multiple shipments and shipped at different times (Rest assured, you are only charged one combined shipping fee for all the items in your order). Your items will be shipped as soon as they are ready and you’ll receive a shipping notification for each shipment in your order.

We want to be sure you’re satisfied with your order, which is custom made especially for you. If for any reason you are not completely satisfied with the products purchased from Zerseys, contact our Customer support team to get the return instruction. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation letter or notice from us. Give us a shout at support@zerseys.com, or simply reply to your order or shipping confirmation email, including pictures of your product and your feedback. We’re happy to help! You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If 30 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund or exchange.

Any refund is required to be issued to that same credit card you used to make an order. Shipping fee will NOT be refundable once items have been shipped. Your refund request will be processed in 3 – 4 working days, you should see the reimbursement on your account over the next couple of business days depending on your financial institution.